DISPATCH

You can track your parcel via track & trace from its dispatch until its delivery.

We deliver the parcel to the address you entered on the webshop. If you are not home when the postman calls, you can collect your parcel at the post office, depending on your local post service.

Dispatch
You can track your parcel via track & trace from its dispatch until its delivery.

We deliver the parcel to the address you entered on the webshop. If you are not home when the postman calls, you can collect your parcel at the post office, depending on your local post service.

Belgium 2-5 business days
Bulgaria 6-8 business days
Cyprus 6-8 business days
Estonia 6-8 business days
France* 4-6 business days
Faroe Islands 4-9 business days
Greece 6-8 business days
Greenland 14-20 business days
Netherlands 2-5 business days
Ireland 4-6 business days
Iceland 5-10 business days
Italy 4-6 business days
Croatia 6-8 business days
Latvia 6-8 business days
Lithuania 6-8 business days
Luxembourg 2-5 business days
Malta 6-8 business days
Poland 4-6 business days
Portugal* 4-6 business days
Romania 6-8 business days
Slovakia 4-6 business days
Slovenia 4-6 business days
Spain* 4-6 business days
Czech Republic 2-5 business days
Germany 2-4 business days
Hungary 2-5 business days
Austria 2-4 business days
Please read the following if you order from USA:

When ordering products from LAURIE for delivery in the USA, we point out that the order value must be minimum 200 euros. If the total value is below 200 euros, it will not be possible to place the order through our website.

Please be aware that the price of sending returns from the US is significantly higher than the price of delivering an order. Therefore, in some cases it can be expensive to return your products to our warehouse in Denmark if you send it from the US. We also point out that all procedures in relation to returns, including the choice of distributor and payment, thereafter, are at your own risk and the return costs are not refundable. LAURIE therefore disclaims any financial responsibility for return orders shipped from the United States.

30-day returns period
When you shop at Laurie-shop.eu, there is a 30-day return period in which you can let us know that you wish to return your purchase to us. The 30-day period begins on the day you receive the item. If the period ends on a bank holiday, a Saturday, Christmas Eve or New Year’s Eve, it is extended to the next working day.

If you wish to exchange your item for a different colour or size, please return the unwanted item and place a new order.

After receiving your item, you may only use it in a way that allows you to determine the type of product, its features and the way it works. In other words, the item must be in the same condition as when you received it if you wish to return it to us.
In order to make use of your right to return an item, you must let us know about your intention clearly and unambiguously and no later than 30 days after receipt of the item. If you wish to return your purchase, you can use our returns slip, which is included in each parcel you receive from us. If you use this returns slip, you need not inform us about your intention to return your purchase in any other way.

IMPORTANT
We expect you to send back the items as soon as possible after informing us of your intention to return them. You must send them back no later than 30 days after deciding to return them in order to make use of this right.

Returns
When returning items you should ensure that they are packaged carefully, as you are liable for the package/items until we have received them. Save your receipt from the courier/postal service and the track and trace number, if applicable.

If the original packaging is missing, this may be judged to impair the value of the item. If you want to be sure of getting all of your money back, we recommend that you return the item in the original packaging with any associated tags and labels.

You must cover the cost of return postage yourself. Returning an item is at your own risk. You can send it as a normal parcel. Upon returning, it is your responsibility to ensure that the item is packaged correctly.
Please send the item(s) to:
COZE AARHUS A/S
Mrk.: LAURIE
Langs Skoven 19,
8541 Skoedstrup,
Denmark

Note: It is not possible to drop off parcels in person at the above address. Unfortunately, we do not accept parcels sent Cash on Delivery (or similar).

Include proof of purchase and the returns slip when returning items
Include a copy of your order confirmation or other proof of purchase – e.g. your order number.

Your returned items will also be processed more quickly if you include a filled-in returns slip – a returns slip is included in the parcel when you receive your items.

Refunds
The return process usually takes 14 days. When we have completed this process, we will issue a refund using the original payment method. This can take up to five working days.

We reserve the right to withhold the refund until we have received the goods.

The refund amount is always transferred to the same payment method you used to pay for the order. E.g. if you paid with a card, the partial or full purchase price will be transferred to the payment card you used for the purchase.

Note: You may lose all or part of the purchase price if the item’s value is impaired due to:
• you having actually used the item
• the item becoming damaged while you were responsible for it
• you using the item in a way that falls outside that necessary for you to determine the type of item, its features and the way it works
• you not following the restrictions on the right to return items that relate to broken seals, product type, etc.